Terms & Conditions
By placing an order on this site, you accept and agree to abide by all these terms and conditions.
All prices quoted are in £ GBP and are inclusive of VAT at the current rate. In the event that a product is listed at an incorrect price, we reserve the right to cancel any order placed to purchase the product listed at the incorrect price, this is regardless of whether an order confirmation email has been received or your credit/debit card has been charged.
It is our practice to confirm orders by email once an order has been placed, however the receipt of an email order confirmation does not constitute our acceptance of an order. All orders placed are subject to acceptance by us, and our acceptance of an order will only be confirmed once we send an email to you confirming the shipment of your order. A contract with us will only be formed when you receive an email from us confirming the shipment of your order, and that contract will only relate to the products included within the email confirming shipment.
We reserve the right to cancel an order at any time, this includes rescinding our acceptance of an order and cancelling it thereafter, even if an order confirmation email has been received or your credit/debit card has been charged. We also reserve the right, without prior notice, to refuse service to any customer. In the event that an order is cancelled by us after your credit/debit card has been charged, we will issue a refund to the same card.
Delivery times stated are approximate, but we endeavour to dispatch orders within the stated times. If an order is required by a certain date, please indicate this in the order notes at the checkout stage. Shipping options and turnarounds are stated in terms of working days (Mon-Fri 9am - 6pm & weekends 10am - 4pm excluding Bank Holidays). Orders placed on a non-working day will be processed on the next working day. It is the customer’s responsibility to make sure that all contact details, including the delivery address, are correct and that the customer is able to accept the delivery at the address given. Orders which are returned to us due to the customer not being able to accept delivery at the given address will be subject to another delivery cost to be borne by the customer. Very occasionally delays occur which are outside our control. We cannot be held responsible for courier delays after orders have left us.
All deliveries must be signed for, due to this we are unable to pass on instructions to the courier such as 'leave in shed', etc.
Orders paid for via Paypal can only be delivered to the confirmed address provided to us by Paypal.
Orders over £50 value qualify for free mainland UK delivery.
Order Amendments & Cancellations
By placing a confirmed order, the customer accepts that the order is final. We will try to accommodate order changes or cancellation requests, but cannot guarantee it will be possible.
All cancellations that are requested by the customer will be subject to a charge, as we may have already prepared artwork, ordered stock that we do not hold or re-organised our production line. Please be aware that a minimum charge of 15% of the total of the customer's order will stand.
If you have vector files for your artwork (SVG) or High Resolution PNG files please add a note at the checkout stage, and email the file(s) to us at firstname.lastname@example.org. If you require us to print at a specific size, please be sure to let us know in the order notes.
All orders are treated individually, unless you ask us to match a previous order, in which case you must specify the previous order number in the order notes at the checkout stage.
We are unable to print explicit/offensive content. Orders with designs deemed to contain explicit/offensive content will be cancelled.
Garments offered on the site are subject to availability. In some cases, due to garments being out of stock, it may be necessary to substitute them for an alternative. Alternative garments will be of at least an equivalent quality as the original chosen garment, and we will try to notify the customer of any necessary garment change when time allows.
Garment sizes given on the site are provided by the manufacturer. They are reasonably accurate and ‘industry standard’, but are given as a guide only. As all orders are personalised and made to order, we are unable to provide a refund or exchange due to sizing. If you are unsure of which size to order, please contact us for actual garment measurements.
Garment images are for illustrative purposes only, and may not accurately represent the actual garment, particularly in relation to garment colours. If garment or print colour is critical, please contact us before placing an order. As all orders are personalised and printed to order, we are unable to provide a refund or exchange due to vinyl/print or garment colour.
Wash garments on a cool 30 degree wash, inside out, and always iron the garment inside out. Also, do not tumble dry or dry clean any printed garments.
We use CAD cut vinyl printing techniques, however some of our products (where stated) use techniques such as screen printing, digital transfer print, and DTG (Direct To Garment).
When printing with CAD cut vinyl, we will match colours as closely as we can, using the range of colours we provide. If print colour is critical, please contact us before placing an order. As all orders are personalised and printed to order, we are unable to provide a refund or exchange due to print colour not being an exact match. We also offer embroidery on all of our hats.
Note: All of our Printed (Not CAD Vinyl) and embroidery are made using our third party supplier
Please be aware that shades can vary from time to time due to stock change. From which, we cannot always guarantee the continuity of colours upon repeated purchase.
Please note that all colours displayed on this website may vary in shade and look different to the actual product. This will be due to the screen settings in which you are using when viewing this site. 'DrapersDecals' are not held responsible for the difference in shades compared to the website and actual product. We aim to match the colours as best as possible to avoid disappointment.
The price displayed on the product pages indicate the base price of the undecorated garment. The price updates as a graphics package is selected.
Discount codes can be applied on the 'My Cart' page and must be applied before proceeding to checkout. We are unable to retrospectively apply a discount code to an order that has already been placed. We reserve the right to amend or cancel a discount code at any time, this includes ending a discount code/promotion before the designated expiry date.
Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations.
Claims arising from damages, delay or partial loss in transit must be made via email so as to reach us within 5 working days of delivery. All claims with regard to the quality or quantity of the goods must be made via email so as to reach us within 5 working days of receipt of goods, or such goods shall be deemed to comply with the terms of the contract. All items subject to a return must be returned in unworn, as new, condition. Claims in respect of non-delivery must be made so as to reach us within 15 working days from placement of order. We can not accept returns, exchanges or refunds on products that have been modified by the customer after the order has been shipped by us.
To the fullest extent permitted by law, neither DrapersDecals nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.